Are you spending more time than you would like answering support tickets and emails from your customers? Or do you find that the time spent responding to your customers’ inquiries, issues or (heaven forbid) complaints, is taking longer than it should? And are you using some type of help desk software or relying on email only to assist your customers? If you do not already have a help desk person who is dedicated to handling the support aspect of your business, what are you waiting for?
Having someone else respond to your customers would certainly free up more of your time. But more importantly, it would allow you to concentrate on your business, as opposed to having to deal with the sometimes tedious issues and questions that your customers are bound to present you with.