I see a lot of different type issues come through the help desks that I manage.  Recently, however, I received a not so typical issue, but one I thought worth creating a short video about. What’s interesting about this video is that it was done using a free screen sharing application called Yuuguu.  I was able to see another person’s computer (with her permission) and give her instructions while we were both on Skype.

While there were a few minor technological glitches, they were easily overcome.  Skype dropped the call (and then locked up on my side), so we had to use the phone to continue. Then toward the end, my side of the screen sharing decided to freeze.   But overall, I think this is a great example of how I can assist people who need technical support for relatively simple computer issues or things that need to be done periodically.