As a business owner, your customers are getting in touch with you regularly about
your product, service or program, right? And you know it is important
that you communicate with them, BUT . . .
In spite of having a great product or service,
your business is suffering from lost sales.
Do you know why? (the reason may surprise you)
It's due to poor customer support.
Johnson here . . .
How much time do you spend handling all the support issues you get from your customers?
Do you wish there was someone who would handle "your customer stuff" for you?
Particularly customer requests involving:
- login details
- download links
- cancellations or refunds
- technical instructions
These issues are a
fact of life when you have an online business.
But you may not realize how CRITICAL
quality customer support is to your PROFITS.
Don't worry, you are not alone.
Large, medium and small size businesses alike have struggled to offer customers consistent
and high quality Technical Customer Support.
One way to resolve this problem is to outsource
your Technical Customer Support. Outsourcing gives you the
freedom to focus on your core business activities while giving your
customers a dedicated professional support experience.
And you don't need to invest in facilities, full-time personnel and managerial
staff to provide quality customer support. These expenses can be a financial drain on your already
limited capital resources.
As a matter of fact,
implementing the correct model of Customer Support can even make you money.
The true benchmark of quality Technical Customer Support
is responding to customers quickly and professionally by delivering unparalleled services that integrate all aspects of:
- complaint resolution
- billing inquiries
- pre-sale questions
- product information
- order and account management
- customer retention and training
In reality, having experienced Technical Customer Support can become
another level of profit in your business because it frees your time to do what makes money.
Well, I have GREAT NEWS!
You Need Expert Help Desk Support, and . . .
I CAN HELP!
March 21, 2010
"I've come to know that Anita is an exceptional Help Desk
Specialist, with exceptional traits, knowledge and patience. Anita
willingness to assist customers and ensure that those same customers
are completely satisfied with their products and services is an
asset that most do not have. Her background in education and the
legal arena reveals that she is an effective communicator. You will
be well served to hire Anita as a Specialist in your IT
Affiliate, Global Domains International
February 23, 2010
"Anita is the person to call when you are in need of getting
Helpdesk assistance. She keeps herself up-to-date on the latest and
is quick to respond. I highly recommend Anita."
Internet Marketing Specialist, VMdirect
February 14, 2010
"Anita Johnson has been a savior
in helping me get my business sites rolling. I am not a very
technical person and Anita has helped me through many a problem
area. Anita would be an asset to anyone's team technical or
otherwise. I have never know a more trustworthy expert. If Anita
doesn't know how to do something, she'll do whatever it takes to
find out how to do it. Hiring and working with Anita has been one of
the best and most positive experiences I've had in working with
Hired Anita as a IT Consultant in 2009, Great Results,
Expert, High Integrity
February 16, 2010
"Anita was incredibly invaluable heading up my help desk. She was
a bigger help and blessing than she can possibly know and I am
grateful for all of her hard work, patience and professionalism when
dealing with me and my customers. If you need assistance running and
maintaining your help desk, I can't recommend anyone better, more
reliable or more trustworthy than Anita."
Hired Anita as a Help Desk Support Specialist in 2008, Great
Results, Good Value, High Integrity
February 15, 2010
"Anita ran my help desk at MVS and provided valuable support to
my team and my clients. I found her to be very thorough and with a
good eye for detail in all her communication."
Hired Anita as a Help Desk Supervisor in 2007, Personable,
Good Value, High Integrity
February 11, 2010
"Anita has the uncanny ability to get right to the heart of a
computer issue, and solve it. And she's not only brilliant at it,
yet also brings a nice assuring presence, to the conversations. You
would do well to have Anita supporting your IT and computer
Self Help Computer Support
Computer Health Insurance Advisor, AAA Computer LockSmith
You know that
satisfied customers are the life blood of your business and their inquiries must be answered in a timely, accurate and
Now find out HOW!